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Account Manager

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Business Development team and you will support and execute go-to-market business development and marketing strategies. As a Business Development professional, you'll work with account teams to build relationships with our clients, drive new business and build revenue growth.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That's how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

About the opportunity

As part of our business development team, you'll build strategic relationships with executives from leading organisations. By understanding their business issues and imperatives, you'll broaden your experience. Collaborating with other teams, you'll help to identify and shape the solutions to client issues. Backed by the resources of a global organisation, you'll gain experiences and foster relationships that will support your long-term success.

The Account Manager works with the Area Client Service Partners (CSP), Business Development Executives (BDE) and client account teams to proactively develop, manage and track all activity on some of EY's most important global Financial Services accounts. The Account Manager plays a vital role creating and maintaining relationships with client account teams, being the central point of contact, facilitating communication and global coordination.

About you

In your role as an Account Manager, Financial Services, you'll:
  • Account management
    • Support the CSPs and BDE with the development and implementation of an account-centric, action-orientated account plans
    • Understand the client's business agenda and work with CSP and/or BDE to connect our clients to the right people
    • Facilitating account management meetings
    • Be the knowledge steward of the account and disseminate client information to the Global and Area account teams regularly
    • Manage the onboarding process for new team members
    • Leverage EY resources (e.g. Knowledge, Branding, Marketing and Communication, Finance)
    • Manage and execute the Assessment of Service Quality (ASQ) and win/loss debrief processes for the accounts
    • Manage the relationship map including working with account teams to identify the key players and develop touch point campaigns to build and strengthen these relationships
    • Coordinate invitations for client relationship events
    • Manage select client relationships where relevant (e.g. procurement or projects)
    • Oversight and management of offshore resource dedicated to account
  • Sales and program management
    • Manage the CRM process which includes holding the team accountable to push opportunities through the sales cycle, incorporating EY's global sales methodology on active opportunities and client meetings, and ensuring all key client relationships are properly managed
    • Understanding of EY-wide services and thought leadership to determine which programs, initiatives and thought leadership would be relevant to the client
    • Support the pursuit process for the smaller to mid-range opportunities
    • Manage and coordinate the revenue planning process
    • Liaise with global Account Managers and teams on accounts
  • Communication and administration
    • Develop, manage and distribute communications (e.g. value scorecards, internal and external communications)
    • Own reporting process for assigned accounts and tracking pipeline
    • Revenue reporting
    • Organise account team meetings
    • Oversight and management of offshore resource dedicated to account

What we look for
  • At least 3-6 years of relevant work experience in account management and/or the sales process
  • A Bachelor degree with relevant post graduate/professional qualification is desirable
  • Professional and confident with first rate interpersonal skills and executive presence
  • Financial Services industry related knowledge/experience and commercial acumen
  • Project management experience, strong organizational skills and attention to detail
  • Confidence to propose new ideas and ability to influence at all levels
  • Excellent written, oral, presentation and facilitation skills
  • Strong Excel, Word and PowerPoint skills
  • English language skills are essential (written and spoken).

    What working at EY offers

    EY offers a competitive remuneration package where you'll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

    • Support, coaching and feedback from some of the most engaging colleagues around
    • Opportunities to develop new skills and progress your career
    • The freedom and flexibility to handle your role in a way that's right for you

    About EY

    As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

    If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

    Join us in building a better working world.

    Apply today.

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