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FIS

Business Operations Director

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing
  • Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirements.
  • Drive development of new products and services with our existing clients in Prepaid and EBT including FilterPay and Accelerator
  • Implement Cost-reduction initiatives across Prepaid and EBT businesses - Call center, IVR and Automation


What you bring:
  • Bachelor's degree or the equivalent combination of education, training, or work experience.
  • Knowledge of all processing phases
  • Knowledge of processing administration and processing activities and controls
  • Knowledge of FIS products and systems
  • Proficiency in client communication and escalation management
  • Knowledge of project management methods and techniques
  • Proficiency to effectively supervise, lead and manage staff members
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors


What we offer you
  • A competitive salary and benefits
  • A fantastic range of benefits designed to help support your lifestyle and wellbeing
  • A work environment built on collaboration, flexibility and respect
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • Varied and challenging work to help you grow your technical skillset
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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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