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Client Service Manager for FIS Insurance

Job Description

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.


FIS is looking for a Client Service Manager to join our FIS Insurance team in Jacksonville, FL. This is an opportunity to join a global team who works closely together to support our clients, provide governance and ensure an excellent client experience.

FIS' Prophet is an Insurance Risk Management solution, covering calculations for regulators and risk managers, along with data and process management.


This position will manage the service side of the client relationship including escalation, effective oversight of client projects and implementations and managing the client loyalty process. In addition, you will:
  • Develop strong working relationships with assigned clients and FIS resources.
  • Manage and communicate expectations internally and externally.
  • Manage the service component of the client relationship.
  • Conduct service value reviews.
  • Educate clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items.)
  • Conduct regularly scheduled status calls with client to discuss important key service topics and to review projects in clients' queue
  • Act as an escalation point between client and request desk.


The ideal candidate will have experience supporting clients/customers from a service standpoint, strong ability to communicate effectively and act resourcefully to determine best course of action and ability to build and develop relationships.
  • Proficiency in sales or customer facing roles (this is not a sales role, but prior experience in a sales role can translate well into this opportunity)
  • Solid experience with Excel and the ability to provide detail reporting with commentary
  • You are very organized and detail-oriented; able to work with shifting priorities
  • You love analyzing issues and devising efficiencies to better the client experience
  • You are looking to join our team and build a long-term career with FIS
  • Financial technology or insurance industry experience
  • Cloud experience
  • Experience working with managed service providers

At FIS, we value new ideas and we pride ourselves on providing a wide-range of opportunities for professional growth in a fast-paced environment. FIS offers an open-minded collaborative culture with enthusiastic technologists. A true partner. We are dedicated to our team members and our customers equally. We strive to create an environment to help you succeed.

Additional Perks and Benefits such as:
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • Company Paid Volunteer Day
  • A generous paid time off program in which the benefits increase along with your tenure
  • Health coverage offered for you and your family through Health/Vision/Dental/Insurance plans
  • 401K with company contribution and Employee Stock Purchase Program with company match
  • FIS Gives Back Program - charitable events and activities to help support our local community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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