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Director, Strategic Workforce Planning

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

With ownership to establish a new Enterprise-wide strategic workforce planning function, the Strategic Workforce Planning lead will play a critical role across the company.

As the Strategic Workforce Planning lead, you will ensure that current and future skill and capacity needs are defined, and will deliver a comprehensive workforce plan as we execute against our own evolving business strategy to position FIS to:
  • Be the FinTech employer of choice
  • Maintain an inclusive and diverse environment
  • Foster a culture of innovation and growth

What you will be doing

You will be responsible for leading the strategic workforce planning function within FIS and work with our business, finance and people leaders, to ensure that we have a comprehensive workforce plan aligned to our strategic business objectives.

Critical in the first 12 months is to develop and embed a new methodology and approach to strategic workforce planning for the organization as well as working cross functionally to establish and deliver an approach to operational talent forecasting.

Key responsibilities:
  • Identify and assess technology and data needs for effective strategic workforce planning.
  • Drive a new approach where strategic workforce planning is embedded in the business planning cycle and translated into workforce plans that are owned by the business and the people office.
  • Lead and facilitate workforce modeling, profiling and scenario planning sessions to identify their workforce profile, work demand, capability gaps and resourcing challenges to inform future workforce decisions.
  • Build an overarching strategic workforce plan alongside a detailed workforce plan for the organization that underpins the delivery of our business strategy and informs our location strategy, considering the impacts of demand forecasts, affordability, future skills and service provision, etc...
  • Develop the frameworks, planning timescales, criteria and processes in which strategic workforce planning will take place across the organization as part of the business planning cycles.
  • Lead the embedding of workforce planning tools and methodology, ensuring that the knowledge and tools are available to enable business leaders in their workforce planning responsibilities
  • Identify insight from internal and external workforce trends into the workforce planning process.

What you bring:

  • Wealth of experience in developing & implementing workforce planning tools and approaches across a large and complex matrixed environment and within a global financial services or technology organization.
  • Expertise around headcount planning, talent acquisition, analytics, talent and managing complex HR projects.
  • Proven ability to work in an ambiguous, fast-paced and rapidly changing environment, while driving towards clarity and solutions, forward-thinking with the ability to see the complete picture
  • Adopts an open-minded approach, and able to visualize the workforce planning impacts of corporate change plans from a range of different perspectives
  • Proven track record of collaborating with business and functional teams to deliver innovative and sustainable solutions, in particular partnering across HR and Finance.
  • Combines exceptional communication and influencing skills, with the ability to adapt approach for diverse audiences; ability to break down technical messages into understandable terms.
  • Demonstrated results in driving operational impact, bringing to bear a strong mix of strategic and execution skills, and a collaborative style that effectively challenges conventional wisdom, with the ability to make trade-offs.
  • Ability to build great relationships and quickly understand the competing priorities often at play in complex organizations.
  • Experience with budgeting, cost projections, establishing KPIs to track progress, excellent analytical and reporting skills.
  • Self-starter with the confidence and enthusiasm to make a real impact within our team, driving those around you to achieve the same shared objectives and a champion of collaborative working.
  • Enjoys continuous improvement, encouraging news way of working and recognizing the benefits of promoting a change culture.

What we offer you
  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • Time to support charities and give back in your community
  • A work environment built on collaboration, flexibility and respect


Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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