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FIS

ITIL Change Management Analyst Senior

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets inand customers.
• Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.
• Reviews completeness and quality of change information entered into the change management system and works with change raisers to correct deficiencies.
• Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.
• Works with all parties to resolve change related scheduling conflicts according to established practices.
• Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives.
• Employs multiple channels to effectively communicate change to the organization.
• Demonstrates an overall understanding and knowledge of the supported applications and production environment.
• Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues
• Coordinates, convenes, and facilitates Change Advisory Boards and Emergency Change Advisory Boards (CABs and ECABs) containing both internal staff

What you bring

• 3 years and up experince of change and release management principles, procedures and techniques
• 3 years and up experience of standards and best practices relevant to the information technology industry (e.g. ITIL, COBIT, CMM)
• 3 years and up experience in problem resolution and escalation practices and IT Infrastructure


• 3- 5 years experience in release and configuration management tools (e.g. CA Endevor, CA Software Change Manager)

• ITIL V3 and V4 Certified

• Excellent communication and documentation skills
• Banking experience is preferred


• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Decision making ability within specified parameters
• Independent and collaborative decision making
• Skilled at identifying and implementing process improvements
• Ability to effectively establish and maintain relationships across the organization
• Negotiation skills
• Flexibility, versatility, dependability

What we offer you

• Competitive salary and attractive benefits

• A modern, international work environment and a dedicated and motivated team.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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