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Relationship Manager - Payments

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

  • Works to achieve assigned annual sales quota.
  • Manages, plans, organizes, leads and controls balanced sales growth, continued account penetration and customer satisfaction on a long-term multi-year focus.
  • Acts as primary liaison between client and FIS and understands client needs including financial expectations and restrictions.
  • Develops and executes account plans to ensure continued revenue growth from account base.
  • Performs detailed territory review for management (1st Quarter) providing information on assigned client base.
  • Demonstrates product and industry knowledge including various solutions, market strategies and competitive intelligence.
  • Prepares and presents proposals to clients utilizing FIS resources and tools. Garners sales management approval for proposal generation and may not apply discounts to proposals/contracts without obtaining FIS management approval.
  • Structures, negotiates and closes "deals" that meet customer expectations and FIS's ability to deliver; utilizes appropriate company resources per resources plan to provide product marketing support or specialized product sales expertise.
  • Negotiates terms and conditions of FIS contracts with client and ensures terms are within FIS standards.
  • Ensures accurate forecasting and pipeline management as well as accurate content and certification of information in EMS (Entity Management System for assigned clients.
  • Implements account coverage methodologies that ensure 100% renewal rates of current FIS clients.
  • Identifies and reports "at risk" clients and escalates to executive management; prepares, implements and executes "at risk" plan.
  • Listens and escalates concerns of customers with regard to current products/services.
  • Within client organizations, builds network of both operational and executive C-level users and maintains knowledge of products and services utilized.
  • Works directly with Corporate Briefing Team to plan, coordinate and facilitate client meetings at FIS offices and Executive and/or Sales Executive visits and presentations at client on-site facilities.
  • Prepares and submits Client Call Report after each client visit.
  • Other related duties assigned as needed.

What you bring
  • Strong Relationship Management or Sales experience
  • Strong experience in Payments Industry
  • Experience in Airlines and Travel Industry is a plus
  • Korean speaking would be a plus
  • General knowledge of financial and/or payment solutions technology including systems, applications and banking practices
  • Requires expert negotiation and communication skills, both written and verbal
  • Communicates ideas both verbally and in written form via presentation in a clear, concise and professional manner appropriate to audience including executive levels
  • Requires solid decision-making and problem solving skills
  • Analytical skills are required to determine client business needs and requirements
  • Ability to remain calm under various levels of pressure
  • Ability to show established track record of involvement in industry trade groups preferred
  • Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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