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FIS

Systems Administrator / Desktop Support II

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

This team is part of our IS Helpdesk Services which provides highly skilled resources to handle technical queries and issues, including ticket creation through issue resolution which can be done on-site or remotely at the Portland, OR location.

What you will be doing:

You will be responsible for Service Now requests, set up of network ids/email accounts and remote desktop support for a specific FIS client on-site in Seattle, WA.
  • Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products
  • Controls user access and passwords
  • Proposes and implements systems enhancements that will improve the reliability and performance of the system
  • Monitors usage and performance
  • Trains personnel on system usage
  • Troubleshoots server, software and hardware issues
  • Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs
  • Researches, evaluates and recommends software and hardware products
  • Supports Web access and electronic messaging services, and maintains a secure systems environment
  • Provides new hardware specifications to users based on application needs and anticipated growth


What you bring:
  • 3+ years of experience of Desktop Support experience in a Microsoft environment
  • Experience with Active Directory
  • Knowledge of ticketing platforms (i.e. Service Now)
  • Bachelor's degree in a technical discipline or related field or an equivalent combination of education and experience as required for the specific job level
  • Knowledge of multiple operating systems and related utilities and hardware
  • Knowledge of storage management
  • Knowledge of TCP/IP
  • Knowledge of network monitoring and tools
  • Knowledge of desktop support procedures and active directory
  • Skill to effectively analyze and solve problems
  • Skill in software installation and maintenance
  • Ability to work independently as well as with a team
  • Ability to establish and maintain effective working relationships with employees, vendors, clients and public
  • Excellent communication skills and the ability to multi-task in a fast-paced environment


Added bonus if you have:
  • Avaya experience (VoIP)


What we offer you:
  • A fantastic range of benefits designed to help support your lifestyle and wellbeing
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A work environment built on collaboration, flexibility and respect
  • Varied and challenging work to help you grow your technical skillset
  • Time to support charities and give back in your community
.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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