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Marsh & McLennan Companies

Pension Administrator Coordinator

  • Based in our Chichester / Leeds or Croydon office and enjoying flexible/agile working
  • A fantastic opportunity to progress your career within Pension Administration and working for a world-class organisation
  • Superb benefits package

The team:

The De-risking department is a mix of experienced Pension Administrators and Trainee Administrators spreads across 3 locations across the UK and we know that it’s the people that make the real difference.

We believe that diverse teams perform best. We recognize the need to balance work and personal commitment and that all roles can be flexible. Please speak to us about all available working options.

Why you will love this role?

The main purpose of this role is to work with our clients and Risk Transfer group to help guide and support Trustees through the various De-risking projects like Buy-outs, Pension Increase exchange exercises, Enhanced Transfer value exercises, data cleansing , benefit audit reviews etc.

Perhaps you are an experienced Pensions Administrator and want a new change/challenge to step up into a senior role. Or, maybe you’re looking for a change of pace with a company that are market leaders and would like some versatility of clients but still with a community office feel. Whatever it is, we’d like to hear your story!

In this role you will:

Create, implement and report progress against specific project plans which are aligned to the overall team strategy and the clients expectations.  Regularly completes and shares effective project updates highlighting progress, achievements and future priorities.

Actively support the team by sharing knowledge from their own experience, helping colleagues to consistently deliver client satisfaction.  Acts as a mentor and role model for the team, knowing when to support and challenge others to help create a high performing, but fun, working environment.

Quickly identify and analyse risks in pension scheme data, which may impact effective project delivery and offers cost effective and timely solutions to ensure projects remain on track.  Ensures pension calculations are undertaken promptly and accurately to ensure members receive the correct level of benefit.

Be a champion of change and provide opinions if you have an idea to create more efficiencies

Support the Client Service Managers by providing routine updates which are accurate and informative.  Shows flexibility in the method of communication to ensure all stakeholders are kept informed of progress and are satisfied with the level of service provided.

Respond to errors and ensure complaints are handled effectively

Promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone

Undertake, delegate and review operational tasks as appropriate to ensure all projects are achieving the deadlines, budgets and quality standards.  Maintains accurate records to evidence the progress and profit of each project.

Qualifications Required: As this role will be dealing with pension calculations, it’s important that you consider the following before submitting your application:

  • GCSE (or equivalent) completion in mathematics and English (grade C and above or Level 4/5+.)
  • Good Defined Benefits experience
  • Good Excel skills
  • Good analytical skills
  • Experience and proficiency in working effectively in a project based team
  • Project management experience would be an advantage
  • Broad understanding of pensions processes and legislation and the principles underpinning them.
  • Confidence in providing feedback and conducting peer reviews

About Mercer:

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer.

For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today.

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