Junior Account Manager (Global Benefits Management)

What can you expect?

The purpose of this role is to provide implementation and ongoing support to new and existing GBM clients, as well as internal parties by serving as a client coordinator and business process subject matter expert. Responsibilities include executing account management as part of a client delivery team, proactively assessing and addressing client and business needs.

What is in it for you? 

• Opportunity to work in a dynamic and truly global team and role

• Many development and on-the job learning opportunities

• Competitive salary

• Flexible working hours and hybrid working model

• Business casual dress code, integration and wellbeing events

• Multilingual community with inclusive atmosphere

We will count on you to:

• Support the execution of client benefit strategy and ensure client satisfaction with underlying services

• Serve as the day-to-day point of contact for multinational clients, as well as internal parties such as brokers, on client deliverables and educate them on best practices

• On-board and implement new GBM clients

• Conduct regular status update calls with clients

• Work closely with admin team on client’s projects

• Report and explain policy data as well as policy renewal outcomes to your global or regional client contacts

• Serve as a subject matter expert for all operational processes (implementation, ongoing, and renewals)

• Receive inbound inquiries from clients and brokers in need of solution assistance

What you need to have:

• Client facing experience

• Project management and organizational skills with the ability to prioritize and manage multiple projects simultaneously

• Ability to build and sustain strong relationships with clients and internal stakeholders

• Excellent command of spoken and written English

• Strong communication and presentation skills

• Proficient with MS Office and general ease with different systems

What makes you stand out:

• Knowledge and experience in employee benefits and/or general insurance area

• Team player combined with the ability to work independently with minimal supervision

• Good analytical skills and strong attention to details

If you are interested, please send your application in English.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 counties and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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