Mobility Specialist (junior/senior)
Mercer is seeking candidates for the following position based in the Warsaw office:
Mobility Specialist (junior/senior)
(CST Team)
What can you expect?
As a member of the EMEA Client Solutions Team, you will have a chance to provide high quality support by giving a guidance in regards to our products and policies as well as administrative support to our internal and external clients. You can join highly energetic and experienced team, where automation of the processes as well as LEAN solutions are as much important as positive relationships and professionalism in each detail.
What is in it for you?
Work in a truly international environment
Opportunities for professional development and career growth
Competitive salary including a variety of benefits (private healthcare, life insurance, retirement plan, sports card/culture card, MasterCard lunch card, savings plan)
Subsidized language courses for native and non-native speakers
Work/life balance with flexibility to work from home
A-class office building facilities
We will count on you to:
Advising our internal consultants and clients on Mercer Mobility products and services across EMEA
Providing pricing and discounting guidelines
Preparation of calculations
Preparation of membership contracts and addenda
Handling day-to-day clients’ queries and content related questions
Providing sales support to consultants
Providing one-to-one demos/presentations on Mercer’s mobility platforms and delivering trainings on methodology for clients and consultants
Managing a selected portfolio of mobility clients
Ensuring that all sales support systems and documentation are kept complete and accurate
Liaising with internal teams, e.g. Finance, Order Entry, Order Fulfilment to resolve client invoicing and order fulfillment queries
What you need to have:
2-3 years of working experience in the areas of customer service and/or administration
Strong focus on details and analytical mindset
Excellent communication skills / Responsiveness
Ability to identify critical issues and proactively offer solutions
Fluent written and spoken English
Proficient in MS Office (especially in Excel and PowerPoint)
What makes you stand out:
Experience in direct client contact/client service
Ability to build relationships with clients and colleagues
Open-minded with fast learning capabilities
If you would like to apply for this position, please send in your application in English.
Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy.
