Technician Parts Associate
What you’ll do:
We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Technician Parts Associate, allowing you to make an immediate impact on our team and company. We are looking for someone who is positive, supportive, self-starting, and is ready for that next big leap in their career. You are PASSIONATE about customer service, highly tech-savvy, and you LOVE detailed data related assignments. If you are looking for a company where everyone works together and “wears a few hats", “rolls up their sleeves” to get the job done, this opportunity may be perfect for you.
This individual will be responsible for the following:
- Test, package, and ship spare parts
- Unpack, test, and re-stock returned spare parts.
- Organize and maintain a local stock of parts and components.
- Partner with vendors to facilitate the delivery and return of parts.
- Responsible for organizing and stocking local storage units for Parcel Pending.
- Perform quality inspections on returned parts and components.
- Program and configure screens, routers and other parts as needed.
- Upkeep of office area including supplies, and all incoming and outgoing shipments.
- Support Operations to ensure locker issues are being resolved in a timely manner.
- Schedule and support 3rd party technicians to service Parcel Pending Lockers as needed.
- Support Quadient technicians on site.
- Document Support activity in CRM system.
- Provide a Great Customer Experience for internal and external customers.
- Perform other duties as required to support the success of Parcel Pending.
- Must be able to lift 30 lbs.
**Job Duties require full time in local office attendance – This is not a remote job.**
Nice to have:
- Strongly prefer 3 years Customer Service background
- Strongly prefer 2 years Supply Chain background
- Salesforce CRM experience a PLUS
- Ability to problem solve and operate independently
- Highly Tech Savvy
- Strong organizational skills with the ability to multi-task and adapt as priorities change
- Knowledge of construction design/floor plan design
- Must work great in a team environment
- Strong inter-personal skills with the ability to communicate effectively with a variety of personalities in person, on phone and via email
- Ability to communicate effectively in English and understand/carry out instructions provided in written or verbal format
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- High School Diploma or General Education Degree (GED) and some College Preferred
This position has an hourly pay range of:
$16.83-$25.24Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Our Benefits Overview:
- Company subsidized Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Strong Company Match
- Life & Disability Insurance – Company Sponsored
- Paid Vacation, Sick Leave and 12 Company Holidays
- Career & Leadership Development
- Tuition Reimbursement Program
- Company Sponsored Groups
About Quadient:
At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences. Because connections matter!
We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.
The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.
Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
If you need assistance with the application process, please email us at [email protected].
