Partner Relationship Support Consultant
St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.
We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.
Location: North of England
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Associate
The main purpose of the Practice Support Specialist Team (PSS) is to provide assistance and guidance to the support teams working within our Partnership through our national PSS programme. As part of this role, you will be responsible for the implementation, development and delivery of the programme which includes both a virtual and face to face offering.
What you’ll be doing:
- Supporting in the delivery of all business objectives, including the coordinating, planning and executing of Area and National PSS Events with a large degree of autonomy.
- Preparing and delivering presentations and training sessions at PSS Events ensuring they remain engaged throughout and hosting webinars as required.
- Having input to policy and operational improvement, suggesting and implementing improvements and solutions to improve the National PSS Programme.
- Supporting the creation of relevant MI to demonstrate effectiveness of the PSS function, collating data from various sources.
- Creating and distributing National PSS communications, liaising with other departments to ensure we are all working in alignment.
- Taking ownership of PSS queries and responding in a timely manner.
Who we’re looking for:
A confident individual with strong presentation skills and the following:
- Ability to build and maintain strong working relationships and ability to communicate at all levels, adapting their style to suit the audience.
- Experience of delivering workstreams/projects, working to timescales and adapting to change as required.
- Strong MS Office skills, including the skills to create materials and ideally proficient in Zoom and Populo.
- Skills in analysing MI, creating meaningful outputs and adapting to suit the target audience.
- Strong problem-solving skills and the ability to work on your own initiative.
- A strong team player, passionate about the team and gaining positive outcomes and ability to keep calm under pressure.
- Knowledge of the role of a PSS is advantageous but not essential.
What's in it for you?
- Private Medical - up to family cover paid for by Company– via BUPA.*
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
*Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)
Flexible Working
We know that everyone works best in
different ways, at different times and in different environments. We have
introduced a hybrid working policy to provide greater flexibility for part-time
work, job-sharing, remote working, and flexibility on hours. Our people are
encouraged to work in a flexible way that suits their lifestyle, so please ask
the question and start a conversation!
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
Reasonable Adjustments
We're an
equal opportunities employer and want to ensure our recruitment process is
accessible and inclusive for all, if you require reasonable adjustment(s) at
any stage please let us know by emailing us at [email protected]
What's next?
Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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