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Willis Towers Watson

Client Service Executive

The Role 

Responsible for delivery of outstanding client service and support for new and existing business within GB Retail. 

You will provide day to day client service, answering queries received directly from clients, brokers and other third parties, communicating by phone as well as email including:

  • Cover advice on scenarios applied across entire insurance portfolio
  • Contract reviews
  • Additions/deletions of cover
  • Acquisitions/disposals

Other duties will include:

  • Technical analysis, renewal strategy, coverage review and alternative programme design
  • Data review, validation and manipulation
  • Application of technical and client knowledge to full suite of documentation required to renew / place business within London Market (including Market Presentations, MRC, Endorsements etc.) post drafting
  • Interpretation and review of quotations, to ensure fit for purpose and meet client demands/needs
  • Negotiation of renewal terms/quotations and mid-term cover alterations
  • Completion of Renewal Reports – applying both technical and bespoke client knowledge to finalise post drafting
  • Completion of summaries of insurance for all interested parties (client / network) - applying both technical and client knowledge post drafting
  • Attendance at key client and market meetings
  • Working with clients, Insurers and overseas network to address and resolve technical and portfolio issues outside of renewal
  • Liaison with other divisions/offices of Willis Towers Watson to provide portfolio management for renewal and mid-term requirements.

The Requirements

You will have an excellent client focus with proven experience of delivery of high levels of direct client service with the ability to analyse situations and provide recommendations to identify optimum solutions for clients.

Other requirements include:

  • Experience within the insurance broker sector
  • Preferably educated to A level or relevant industry experience
  • Professional qualification of ACll or working towards this qualification is desirable
  • Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs
  • Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
  • Experience of working with and adhering to processes and systems that support client service delivery
  • Intermediate level of IT systems (Microsoft office)
  • Intermediate knowledge of data analysis
  • Good presentation skills

Equal Opportunity Employer

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