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Willis Towers Watson

FI Account Executive

Summary of Role

Associate Director within the Major Accounts Team of the GB Financial Institutions team.  Responsible for a portfolio of predominantly GB based clients and prospects with accountability for retention of clients and new business development. Will manage and develop client and Willis Towers Watson relationships and grow portfolio within the business unit and will be responsible for targeting and converting prospects.

The Role

Client Relationship Management

  • Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
  • Understand, apply and where necessary explain the BU policies and procedures
  • Establish and maintain active relationships with our clients and retail offices
  • Provide technical, industry and subject matter expertise where required 
  • Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
  • Liaise with clients and build strong relationships
  • Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients 
  • Grow existing portfolio by identifying new, and/or existing opportunities

Business Development

  • Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients. 
  • Assist with the development and maintenance of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining CRM database in order to create and convert sales opportunities.
  • Respond quickly and accurately to new business introductions
  • Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
  • Develop and maintain knowledge of relevant products and services offered by Willis Towers Watson
  • Networking – internally with other BUs, within the sector, and with external specialists

Placement Management

  • Work closely and maintain working relationships with key market contacts
  • Ensure transparency of agency and other commitments made to carriers and clients
  • Manage compliant processing of contracts as per FCA and contract certainty requirements
  • Assist with loading of data into the relevant Willis systems 
  • Check policies, market presentations and client documentation as appropriate
  • Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
  • Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards


Operational and Service Delivery

  • Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
  • Communicate effectively
  • Development of service plans that define the engagement and timing of engagement with the client
  • Manage KPIs/SLAs to ensure targets are met
  • Ensure adherence to Group policies, procedures and all regulatory requirements
  • Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place

Other

  • Support management and Willis Towers Watson in the management of risks applicable to BU
  • Any other duties commensurate with position or level of responsibility
  • Maintain relevant qualifications required for the role

The Requirements

  • Proven track record of delivering high levels of client service
  • Strong practical knowledge of account development and appropriate tools to achieve this aim
  • Experienced at new business sales process and track record of converting prospects to clients
  • Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
  • Ability to represent the practice and Willis Towers Watson with integrity and credibility
  • Strong communication, negotiation and influencing skills
  • Knowledge of Willis Towers Watson products and services 
  • Experience of working with and adhering to processes and systems to support client service delivery 
  • Experienced knowledge of insurance markets globally in order to deal effectively with client and Willis Towers Watson needs


 

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