Serves as the primary claim contact for designated clients as assigned.
Proactively progresses our clients’ claims from first advice to final settlement
Ensures prompt payment of claims within compliance requirements
Interfaces with client/insurer.
Acts as an advocate for the client and maintains positive relations with Account Handlers, Client Advocates, Account Executives and carriers.
Collect claims from client’s sites.
Review claims with the client and advice on missing documents, information.
Reports claims to carriers.
Provides initial and ongoing advocacy when required, including detailed coverage analysis, interpretation and negotiation of coverage and reserves.
Review the refunded amounts and status of claims to assure the accuracy of payment
Resolves technical queries and problems
Notifies and works with Accounts Handlers team on highly significant cases requiring Claims Advocate
Coordinates the servicing of all accounts in accordance with client requirements and internal professional standards (Service Level Agreement)
Gathers and reviews loss information and prepares claim status reports.
Responds to and advocates on claims, coverage and exposure questions from clients and production teams.
Bachelor’s degree of any discipline
2-3 years of experience in insurance
Very good Command of English language
Very Good Communication skills
Willis Towers Watson is an equal opportunity employer.