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Willis Towers Watson

General Claims Handler- Non life, Non Medical

The Role:

 Serves as the primary claim contact for designated clients as assigned.

 Proactively progresses our clients’ claims from first advice to final settlement

 Ensures prompt payment of claims within compliance requirements

 Interfaces with client/insurer.

 Acts as an advocate for the client and maintains positive relations with Account Handlers, Client Advocates, Account Executives and carriers.

 Collect claims from client’s sites.

 Review claims with the client and advice on missing documents, information.

 Reports claims to carriers.

 Provides initial and ongoing advocacy when required, including detailed coverage analysis, interpretation and negotiation of coverage and reserves.

 Review the refunded amounts and status of claims to assure the accuracy of payment

 Resolves technical queries and problems

 Notifies and works with Accounts Handlers team on highly significant cases requiring Claims Advocate

 Coordinates the servicing of all accounts in accordance with client requirements and internal professional standards (Service Level Agreement)

 Gathers and reviews loss information and prepares claim status reports.

 Responds to and advocates on claims, coverage and exposure questions from clients and production teams.


 Bachelor’s degree of any discipline

 2-3 years of experience in insurance

 Very good Command of English language

 Very Good Communication skills


Willis Towers Watson is an equal opportunity employer.

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