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Willis Towers Watson

Licensing Specialist

This role is a member of our Licensing team and is primarily responsible for applying and renewing insurance agent licenses, maintaining records/files, providing excellent customer service, building client relationships, and ensures compliance for agents and agencies all while maintaining a high level of professionalism in a call center environment.

Summary of essential job functions

  • Maintain client confidentiality and possess a high level of integrity.
  • Complete license applications, license renewals, and gather required supporting documentation and signatures.
  • Provide exceptional customer service, answer questions, and identify solutions.
  • Ability to quickly learn state regulations related to issuing and obtaining state insurance licenses.
  • Understand and utilize company provided computer systems.
  • Perform accurate and timely data entry.

Minimum requirements

  • High school diploma, GED, or equivalent.
  • Able to sit for long periods of time including sedentary work.
  • Able to communicate clearly to state insurance departments, clients and members of management.
  • Able to work a flexible schedule including holidays, evenings and weekends.
  • Light travel required.
  • Ability to work in the office on a full-time schedule.
  • Computer proficiency in a Windows setting (Office, email, and internet).
  • Excellent communication skills throughout all levels of the organization.

Preferred qualifications

  • 1+ year(s) of computer/data entry experience.
  • 1+ year(s) of call center experience.


Equal Opportunitiy Employer / Disability / Vet

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