10 years ago, our team at Masabi celebrated the first deployment of our Justride platform for the MBTA in Boston, which has now become the largest Mobile and Account-Based Ticketing platform in the world, used by 150+ public transit agencies across 4 continents. We wanted to change the fare collection industry by moving cities away from custom systems to a shared, Fare Payments-as-a-Service approach, which resulted in lower cost, quicker deployment, less risk, and constant updates. We thank our agency partners and Masabians past and present for helping us achieve this goal and for transforming the way Transit Agencies deliver Fare Collection systems. As we celebrate 10 years of Justride, we look forward to the continued spread of SaaS platform-delivered systems in the industry.

Over 150 Masabi employees from around the world gathered at London's Barbican Centre for the inaugural "All Aboard" Masabi conference to celebrate 10 years since the Justride platform went live, processing billions of fare revenue since its launch in 2012. CEO Brian Zanghi gave a keynote speech highlighting the company's past successes and outlining their roadmap for the future. Masabi's new Chief Product Officer, Taya Laybman, discussed her vision for making it easier for transit agencies and riders to understand the benefits of the Justride platform and focusing on serving those who find public transit difficult. In the long term, Justride plans to expand to offer more first- and last-mile mobility solutions.

Fare Payments-as-a-Service (FPaaS) is a way to provide fare payment systems to agencies without the need for them to find IT partners. Masabi's Justride platform is a leading solution in this field. Instead of each agency having to develop their own system, shared platforms are being developed that meet industry standards. This approach has benefits such as reduced cost, increased speed to market, and continuous updates. Agencies adopting a shared platform can save between 42-73% on total cost of ownership, according to a survey by Consult Hyperion. Masabi is the global leader in FPaaS solutions.

Software as a Service (SaaS) platforms have transformed industries by providing ‘pay as you go’ software solutions across many different sectors to companies of all sizes. From integrated accounting systems to retail sales, CRM and inventory management, many businesses now rely on Cloud-Native SaaS platforms which give them access to the latest technology on an affordable basis. Mobile ticketing aside, transport ticketing systems were largely bypassed by this tech revolution, as there were no real shared platforms available to deliver complete solutions for cities via a SaaS approach. This changed a few years ago with the advent of ‘Fare Payments-as-a-Service (FPaaS.)’, or what some in Europe call ‘Ticketing-as-a-Service’. We use the term ‘Fare Payments-as-a-Service’ because – in our view – the future of ticketing is not focused on issuing physical tickets or collecting cash, it's about enabling fares and payments (fare payments) via seamless 'tap and ride' mobility experiences for passengers while ensuring all rider groups are fully supported. Today, it’s more important than ever to understand the different ways that state-of-the-art smart ticketing and fare collection technology can be implemented. Forward-thinking transit agencies and operators are already taking advantage of the real-world benefits of Fare Payments-as-a-Service with the adoption of shared (multi-agency) platforms when replacing aging bespoke ‘design and build’ Automated Fare Collection (AFC) systems 1. Cost-effective 2. Swift rollout 3. Frequent updates 4. Cloud-native 5. Low risk 6. Phased deployments 7. MaaS-enabled 8. Lower operational burden 9. Aligned incentives 10. Ending obsolescence 11. Ticketless and equitable passenger experiences 12. Increased equity with fare capping 13. Support for cash riders